Certificate II in Customer Engagement

Valor Total Estimado: 
AUD$ 4,000
Valor por semana: 
AUD$ 133.33
5
Nome do Curso: 
Certificate II in Customer Engagement
Course Sector: 
VET
Código do Curso: 
086801M
Área de Estudo: 
Food, Hospitality and Personal Services
Área Detalhada: 
Sales and Marketing
Titulo da Área: 
Sales and Marketing, n.e.c.
Level de Estudo: 
Certificate II
Duração: 
30 weeks
Linguagem do Curso: 
English
Qualificação Dupla: 
No
Curso preparatório: 
Yes
Trabalho Incluso: 
Yes
Horas de trabalho incluso no curso: 
0
Descrição do Curso: 

The Certificate II in Customer Engagement will prepare you for success in workplaces that are driven by customer relationships. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. Students will also learn about key technologies used for customer engagement, such as contact management systems, and online communication softwares like email, chat software and more. Successful graduates will be able to interact with customers, work with multiple communication channels, capture data and organise information, and receive and respond to customer requests.

Início do Curso: 
Weekly

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Custo x Benefício

Katherine Lundgren Silveira

1 ano 10 meses atrás

It's a Great place to study.

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